Qualtrics
$5,891–$127,059per year
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Qualtrics
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How much does Qualtrics cost?
Median buyer pays
$27,293
Based on data from 236 purchases, with buyers saving 11% on average.per year
Median: $27,293
$5,891$127,059
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About Qualtrics
Qualtrics Overview
Qualtrics is an American experience management company that offers a cloud-based subscription software platform for experience management.
Qualtrics's 11 Products
Software to immediately surface customer friction and guide frontline teams in the moment to better serve clients.
Best for customer experience and contact center leaders who want to retain and upsell more customers
Best for digital owners who want to increase conversion, increase CSAT, and reduce the cost to serve
Qualtrics XM for Customer Experience is a comprehensive platform designed to enhance customer satisfaction and loyalty. It transforms customer data from various touchpoints into actionable insights, enabling businesses to identify pain points, address experience gaps, and deliver exceptional service across all channels.
Understand what your people need and drive action at every level—from HR teams to individual people managers—to increase engagement, productivity, and retention.
Best for people analytics leaders who want to know which investments will drive the most business impact
Best for employee experience leaders who want to improve engagement, productivity, and lower the costs of attrition
Best for talent acquisition and people development leaders who want to optimize employee journeys
Best for marketing and brand leaders who want deeper, more actionable insights in real time
Best for research and insights leaders who want to make research more cost- effective and find deeper insights, faster
Best for product and UX leaders who want one solution for all their product research
Compare prices for similar companies
| Supplier | Qualtrics | Frontify |
|---|---|---|
| Median Contract Value | $27,293 | $43,260 |
| Avg Savings | 11.09% | 5.01% |
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RenewalsNew purchases
Low chances of successMedium chances of successHigh chances of successVendr community insights for Qualtrics
Company with 201-1000 employeesThis quarter
"Cloud professional plan has now moved to unlimited users at a new 2025 pricing, supplier also has introduced new terms. "Company with 201-1000 employeesThis year
"We were able to negotiate a maximum of a 3% uplift upon renewal and pricing down by 7% by citing budget constraints and previously approved uplift details. We were also able to secure Net60 payment terms and the removal of auto renewal which are both huge wins with Qualtrics."Company with 201-1000 employeesThis year
"Qualtrics provided the most aggressive pricing between themselves, Medallia, and SurveyMonkey. They are eager to win new business. "Company with 201-1000 employeesThis year
"Qualtrics is implementing 5% uplifts across the board for renewals and they will not remove it despite significant growth. "Company with 201-1000 employeesThis year
"Qualtrics agreed to a 5% uplift came for future renewals."Company with 201-1000 employeesThis year
"We were able to negotiate a maximum of a 3% uplift upon renewal by citing budget constraints and previously approved uplift details. We were also able to secure Net60 payment terms and the removal of auto renewal which are both huge wins with Qualtrics. "Company with 201-1000 employeesThis year
"We were able to lock in the 5% lift by allowing the contract to auto renew. Unlimited users secured as a value add to the scope. "Company with 201-1000 employeesThis year
"Qualtrics is a challenge to get budge on renewal lifts. Whatever is listed as the maximum cap in the terms language will be what they push as the minimum increase upon renewal. Ensure the lowest possible renewal lift is negotiated each term. "Company with 201-1000 employeesThis year
"We had exceeded our current allotment of sessions, resulting in the need to upgrade early. By doing this, Qualtrics agreed to waive the overages we had incurred, and offered a discounted price for the renewal as well. We attempted to get this total decreased further, but were unsuccessful as we were unwilling to commit to a multi year term, which was the only way Qualtrics said they would discount the total further."Company with 201-1000 employeesThis year
"We were able to get net 60 payment terms on our renewal."Company with 201-1000 employeesThis year
"We were able to consolidate two contracts into one agreement and support a more efficient review process. "Company with 201-1000 employeesThis year
"We were able to secure discounted pricing and get the renewal lift removed, given the increased usage and citing budgetary constraints. The team was also able to figure out how to switch it on and off and protect further overages throughout the next term. We were also able to secure Net 60 payment terms and the removal of auto renew terms. "Company with 201-1000 employeesThis year
"As we are already a user of Qualtrics, we were given significant discount on our contract upgrade. We also received a 10% discount for signing by the end of the month (this is being honored despite missing this deadline). "Company with 201-1000 employeesThis year
"5% uplift was being applied to our renewal. We were able to push back by leveraging a potential upgrade during this term"Company with 201-1000 employeesThis year
"Qualtrics is a leader in the space and is very difficult to replace due to implementation and time involved. Be aware of this during negotiations and ensure commercials and usage review are kicked off months in advance to allow that realistic time for possible change and replacement. "Company with 201-1000 employeesThis year
"We were able to consolidate multiple contracts with different end dates into one larger agreement, saving the team time, effort, and bundling discounting. "Company with 201-1000 employeesThis year
"After requesting a 3 month extension on our renewal, we were told that 12 months is the min. commitment and we were offered this at a flat renewal for 12 months"Company with 201-1000 employeesThis year
"We were able to renew flat with no uplift on a 12 month renewal. "Company with 201-1000 employeesThis year
"Our Qualtrics rep mentioned they plan to have all contracts on their new pricing model by end of this year (seems to be a 3 year commitment). If we renewed before June 21, there was a slight discount for pricing in years 2-3. We were frustrated at first because the average annual cost is ~$55K, which is roughly a 55% increase from our current contract of $35.5K. After reviewing these frustrations on the large increase, we were able to lower year 2-3 to closer to $47K/year which is a great win for the overall new pricing structure. "Company with 201-1000 employeesA while ago
"We were able to secure Net60 terms on this flat single year renewal. Qualtrics does not typically negotiate on commercials without change in scope or term length and we felt confident with the renewal pricing and these stronger payment terms. "Company with 201-1000 employeesA while ago
"Due to the size of the contract, Qualtrics was not willing to budge on pricing. This agreement was around $15K with no changes to the scope. We were happy to not see a renewal lift and quickly moved forward with the PO to lock in flat pricing. "Company with 201-1000 employeesA while ago
"We were able to secure a 3% uplift on renewal language and have this purchased via AWS."Company with 201-1000 employeesA while ago
"We were able to reduce the uplift language in the order from from 5% to 3% upon renewal "Company with 201-1000 employeesA while ago
"Qualtrics will offer short extension periods to help get contract term dates back in sync."Company with 201-1000 employeesA while ago
"We were able to maintain our legacy pricing model and avoid the new pricing structure on a 12 month renewal, net 30. "Company with 201-1000 employeesA while ago
"Qualtrics won't issue renewal quotes until 8 weeks out from renewal."Company with 201-1000 employeesA while ago
"We needed to remove a product that wasn't well-adopted at renewal. Mid-term, we had increased our page views and the rate we received was based on our higher contract value at that time. Because of this, at renewal, removing the product seemed to take a bit of extra approval on the Qualtrics side. Our rates for the core product remained the same with this descope, but we had to upgrade our page views again (we had just gone over), even though we plan to reduce usage there over the next term. Qualtrics said they got 'special approval' to allow us to renew at 35 million views, when normally the next jump up from 25 million is to 50 million. "Company with 201-1000 employeesA while ago
"Qualtrics' Finance team is hammering down on making teams pay the 5%+ annual increase, unless it is stated otherwise on the contract. With every renewal and new purchase, anchor low with annual increase language to bypass this at the following year's renewal term. The sales rep is escalating to Finance though to waive the 5% increase due to tight budget constraints. "Company with 201-1000 employeesA while ago
"Qualtrics enforced a 5% uplift on our renewal on the same scope for a 1-year term."Company with 201-1000 employeesA while ago
"We were able to lower the uplift to 5% on a 1-year renewal."Company with 201-1000 employeesA while ago
"about 2 weeks ago they laid off around 20% of their company so accounts have had restructuring "Company with 201-1000 employeesA while ago
"We were able to get Net 60 Quarterly payments approved as well as having the auto-renewal clause removed. "Company with 1-200 employeesA while ago
"We agreed to an early signature to remove a proposed 5% uplift."Company with more than 1000 employeesA while ago
"Fight any overages - they didn't inform us of them ahead of time, and were willing to waive them once we highlighted they weren't budgeted for and looped in one of our execs."Company with 201-1000 employeesA while ago
"They were willing to waive uplift when we made it clear that we didn't have budget approval for it.
"Company with 1-200 employeesA while ago
"By pushing back, we got a 5% uplift removed for our renewal.
"Company with more than 1000 employeesA while ago
"Qualtrics does not provide an actual order form or require signature for renewals.
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